With an effort to shorten lines, waiting times, as well as provide services outside normal office hours, the North Carolina Division of Motor Vehicles (NCDMV), today, Thursday, March 14, launched “express” self-service kiosks in three Harris Teeter stores, in Charlotte, Raleigh and Fayetteville.

“I'm pleased to announce the launch of this pilot kiosk. This is another example of the work we're doing to reduce lines and wait times by using technology to modernize our customer service and provide more options for customers to get what they need in a timely manner,” said NCDMV Commissioner Wayne Goodwin at a press conference in Charlotte. 

This pilot program is being carried out in partnership with Harris Teeter. “We are very happy to partner with the DMV and be able to bring this service to our customers,” said Page Hamer, a Harris Teeter spokesperson.

New express self-service kiosks

NCDMV express self-service kiosks are located at the following Harris Teeter stores: 

1. Raleigh.  The Corners at Brier Creek 4221 Corners Parkway
2. Charlotte :. Riverbend Village at 4701 Smith Farm Road
3. Fayetteville:  Highland Center at 2800 Raeford Road

NCDMV Self-Service Kiosks at North Carolina Supermarkets

Procedures that can be carried out at the kiosks  self-service

At the kiosks, customers can carry out various procedures such as:

At the end of the transaction, the kiosk will print a Temporary Driver/Identification Certificate (TDC/TIC) similar to what is received during a visit to an NCDMV office, to be used for up to 60 days until the official driver's license arrives. or ID card by mail.

They will add more kiosks and services 

Woodwin mentioned that the NCDMV plans to add seven additional kiosks in the first half of 2024, with more to be added as certain transaction thresholds are met (500 transactions per month at each kiosk). The plan, he said, is to add 10 more kiosks around the state for now. 

The commissioner told Enlace Latino NC , that the additional kiosks will be located at 3 other Harris Teeter stores in Raleigh, 3 in Charlotte, and one more in Fayetteville. He also said that the kiosks have several languages ​​including Spanish.

He also explained that additional transaction types are being developed for the kiosks, including: 

• Vehicle Registration Renewals
• Payment of property taxes on new vehicle
• The kiosk will print the license plate sticker upon completion of these two transactions
• Request duplicate records 
• Change address or insurance information as part of the duplicate or renewal transaction 

Related>  Requirements to process a driver's license in North Carolina

Transaction value 

The commissioner explained that Intellectual Technology, Inc. (ITI) is the NCDMV's private partner for the kiosk pilot, and that it has partnerships with several states and grocery store chains to implement kiosks for DMV transactions.

Woodwin indicated that the kiosk pilot has no cost to the State, but ITI is compensated through a $4,95 fee  per transaction. Customers will also be charged a 2.25% credit/debit card processing fee.

Important:  Starting July 1, 2024, these are the new NCDMV rates to carry out procedures

Other recent NCDMV initiatives 

Woodwin emphasized that the NCDMV express self-service kiosk pilot plan is part of an effort to launch several initiatives aimed at improving the customer experience, including: 

• Hiring more than 250 new driver's license examiners across the state, some of them Spanish-speaking
• Extended office hours: 45 offices now open one hour earlier at 7:00 am and 16 offices have Saturday morning hours during the summer “peak” season
• Walk-in wait time tool launched
• Increase walk-in availability, move appointments to mornings only
• Implementation of “Q-Anywhere” so that customers no longer have to queue, but rather wait for an alert notifying them of their turn
• Expand online services

Add more online services

Among the initiatives that are contemplated to be launched are also the expansion of the following services

1. Renewal of state license within one year of its expiration
2. Level 3 Full Provisional License Upgrade to a Regular Class C License
3. Renewal of permanent disability poster
4. Change of special plate for a standard plate

"These recent operational and technological changes have collectively resulted in improved customer service at the DMV over the past two years. While we've made great strides, we recognize that more work remains as the state's population grows and the agency further modernizes." 

NCDMV Commissioner Wayne Goodwin

Learn about NCDMV services here.

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Do you need to renew your driver's license? 3 NCDMV express self-service kiosks open in Harris Teeter stores

by Patricia Ortiz, Enlace Latino NC
March 15, 2024

Enlace Latino NCEnlace Latino NC New express self-service kiosks NCDMV Express Self-Service Kiosks are located at the following Harris Teeter stores: Raleigh. The Corners at Brier Creek 4221 Corners Parkway Charlotte :. Riverbend Village at 4701 Smith Farm Road Fayetteville: Highland Center at 2800 Raeford Road NCDMV self-service kiosks at North Carolina grocery stores Procedures that can be carried out at self-service kiosks At the kiosks, customers can carry out various procedures such as: Renew your driver's license or state ID card (unless you renewed it online last time) Apply for a duplicate driver's license, permit, or state ID card Change address on driver's license, permit or state ID card (you must know the driver's license/ID number to complete the transaction) Apply for or update voter registration (only as part of a driver's license or state ID transaction) At the end of the transaction, the kiosk will print a Temporary Driver Identification Certificate (TDC/TIC) similar to the one you receive upon a visit to an NCDMV office, to be used for up to 2 days until your official driver license arrives. or the ID card by mail. Marty Homan, NCDOT Communications Officer, holds the Certificate that was printed by the kiosk after completing the driver license/ELNC renewal More kiosks and services will be added Woodwin said NCDMV plans to add seven additional kiosks in the first half of 2, with more to be added as certain transaction thresholds are met (60 transactions per month at each kiosk). The plan, he said, is to add 10 more kiosks around the state for now. Express self-service kiosk installed at the Harris Teeter store in Charlotte/ELNC The commissioner told Enlace Latino NC, that the additional kiosks will be located at three more Harris Teeter stores in Raleigh, three in Charlotte, and one more in Fayetteville. He also said that the kiosks will feature multiple languages ​​including Spanish. He also explained that additional transaction types are being developed for the kiosks, including: Vehicle registration renewals Paying property taxes on a new vehicle The kiosk will print the license plate sticker upon completion of these two transactions. Request duplicate records Changing address or insurance information as part of a duplicate or renewal transaction Related > Requirements for applying for a driver's license in North Carolina Value of transactions The commissioner explained that Intellectual Technology, Inc. (ITI) is NCDMV’s private partner for the kiosk pilot, and has partnerships with several states and grocery store chains to implement kiosks for DMV transactions. Woodwin said the kiosk pilot is at no cost to the state, but ITI is compensated through a $4,95 fee per transaction. Customers will also be charged a 2.25% credit/debit card processing fee. Important: As of July 1, 2024, these are the new NCDMV fees for carrying out procedures Other recent NCDMV initiatives Woodwin emphasized that the NCDMV's self-service express kiosk pilot is part of an effort to implement several initiatives aimed at improving the customer experience, including: Hiring more than 1 new driver's license examiners across the state, some of whom speak Spanish Extended office hours: 2024 offices now open one hour earlier, at 2:2 a.m. and 16 offices have Saturday morning business hours during the peak summer season. Launch of walk-in wait time tool Increase walk-in availability, move appointments to morning only Implementation of “Q-Anywhere” so that customers no longer have to queue, but instead wait for an alert announcing their turn Expand online services Add more online services Among the initiatives that are planned to be launched are also the expansion of the following services: State license renewal within one year of expiration Upgrade from full provisional level 3 license to a regular class C license Renewal of permanent disability sign Changing a special plate for a standard plate "These recent operational and technological changes have collectively resulted in improved customer service at the DMV over the past two years. While we have made great progress, we recognize that more work remains to be done as the state's population grows and the agency further modernizes." Wayne Goodwin, NCDMV Commissioner Learn more about NCDMV services here. This <a target="_blank" href="https://enlacelatinonc.org/necesitas-renovar-tu-licencia-de-conducir-abren-quioscos-express-del-ncdmv-en-tiendas-harris-teeter/">article</a> first appeared on <a target="_blank" href="https://enlacelatinonc.org">Enlace Latino NCand is republished here under a Creative Commons Attribution-NoDerivatives 4.0 International License. PARSELY = { autotrack: false, onload: function() { PARSELY.beacon.trackPageView({ url: "https://enlacelatinonc.org/necesitas-renovar-tu-licencia-de-conductor-abren-quioscos-express-del-ncdmv-en-tiendas-harris-teeter/", urlref: window.location.href }); } }

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