Thousands of Duke Energy customers remain without power across the Carolinas on Friday morning, September 27, due to high winds and heavy rain brought on by Hurricane Helene. now converted into a tropical storm.
According to Duke Energy interactive map, As of 10:35 a.m. Friday, there were a total of 1,250,283 customers without power in the Carolinas. In North Carolina, there were 628,317 and in South Carolina, 621,966, for a total of 14,332 active outages.
The most affected are located in the Charlotte and Asheville areas, and in South Carolina, the Greenville and Spartanburg regions.
“We expect these weather conditions to slow progress until the storm completely clears our service areas by noon Friday. Crews will assess damage and restore service as quickly as possible in areas where conditions permit. Estimated restoration times will be provided as they become available,” Duke Energy’s website reads.
Hurricane Helene: Resources available in North Carolina
Call to follow instructions from the authorities
The company also warned people living along lakes, rivers and flood-prone areas to “follow the instructions of the emergency managers and pay close attention to changing weather conditions and stream flow.”
Significant rainfall in the areas may cause lake and river levels to rise in Duke's river basins.
Mountain Island Lake, a Duke-controlled lake, was one example of the overflow the utility warned about. A mandatory evacuation order was issued for certain areas near the lake, located in Mecklenburg and Gaston counties, because levels are expected to rise above 110 feet.
Find the estimated time for service restoration in your area
To find out the estimated time it will take to restore power, visit Duke Energy's interactive map. Click on the map a specific area to view the information, or place a city or sector in the search engine to display the information.
The power outages occurred after Hurricane Helene made landfall in Florida on the evening of Thursday, September 26. The hurricane brought strong winds and heavy rain to the Carolinas beginning Thursday, intensifying early Friday morning through 10:00 a.m., primarily in the foothills and mountain areas.
Strong winds can topple trees and tree limbs, potentially bringing down power lines. Duke Energy said Wednesday it was preparing for storm-related outages.
Where to report a power outage
To report a power outage, or to check the status of your electric power, you can call: 1-800-769-3766, or 911 in your area. You can also Click the link to see more options.
Avoid downed power lines
On its website, Duke Energy offers recommendations when power lines are brought down amid adverse weather conditions. The company says it is vital to avoid them at all costs.
Here are some safety tips regarding downed power lines:
- Stay away from downed or sunken power lines.
- Consider all power lines, as well as trees, branches, and anything else that comes into contact with power lines, to be energized and dangerous.
- Report all power line hazards to Duke Energy at: 1-800-228-8485, or contact your local local emergency services department or agency.
- Keep children and family pets away from areas where lines may have fallen (backyards, fields, schoolyards, etc.).
- If a power line falls on a car you are in, stay in the car. If you must exit the car due to a fire or other immediate life-threatening situation, do your best to jump out of the car and land on both feet. Make sure that no part of your body touches the car when your feet hit the ground.
Power outage maps for all electric companies in North Carolina
Below is a list of real-time outage maps for all electric companies in North Carolina and South Carolina. North Carolina Outage Resources information is provided by the North Carolina Department of Public Safety (NCDPS).
- Duke Energy 800-769-3766
- Duke Energy Progress 800-419-6356
- Dominion Energy 866-366-4357
- Albemarle EMC 800-274-2072
- Blue Ridge Electric 800-448-2383
- Brunswick EMC 800-682-5309
- Cape Hatteras Electric Coop. 866-511-9862
- Carteret-Craven Electric Coop. 800-682-2217
- EMC Central 877-766-6769
- City of Concord – Concord Electric Systems
- Edgecombe-Martin County EMC 800-690-0657
- Energy United 800-386-4833
- Four County EMC 888-368-7289
- French Broad EMC 828-649-2051
- Halifax EMC 800-690-0522
- Haywood EMC 800-951-6088
- Jones-Onslow EMC 800-681-4146
- Lumbee River EMC 800-683-5571
- Pee Dee EMC 800-693-0190
- Piedmont EMC 800-449-2667
- Pitt and Greene EMC 800-622-1362
- Randolph EMC 877-736-2633
- Roanoke Electric Cooperative 800-358-9437
- Rutherford EMC 800-521-0920
- South River EMC 800-338-5530
- Surry-Yadkin EMC 336-356-4141
- Tideland EMC 800-637-1079
- Tri-County EMC 800-548-4869
- Union Power 800-794-4423
- Wake EMC 800-743-3155
- Wilson Energy 252-399-2424
PODCAST
After the storm
A year ago, Hurricane Helene struck western North Carolina. The Latino community responded with something stronger than the storm: solidarity.
🎧 In this episode, learn how Latino organizations transformed crisis into resilience.
▶️Press play to listen!
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