North Carolina Attorney General Jeff Jackson, along with a bipartisan coalition of 22 attorneys general, sued Uber for deceptive practices related to their subscription service UberOne , including difficulties in cancelling and unauthorized charges.
La demand, initially filed by the Federal Trade Commission (FTC(for its acronym in English), indicates that Uber used deceptive and unfair practices when promoting and selling its subscription service.
"Uber violated the law “The Attorney General said in a press release.
“They used deceptive tactics to sign consumers up for a service many didn’t want and didn’t even know they were paying for, and then they put an endless series of obstacles in their way when they tried to cancel. That’s why we’re taking them to court,” he added.
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What is Uber One?
Uber promoted its subscription UberOne , with a monthly cost of $9.99, as a way to save on travel and deliveries, ensuring that people could cancel it at any time.
However, the company misled users about the supposed savings and made the cancellation process considerably more difficult.
In some cases, people had to go through as much as 23 screens , perform 32 shares and wait for a response from a customer service representative to cancel the subscription.
Sometimes, Uber staff's delayed response resulted in the cancellation not being completed on time and another monthly charge being applied.
Despite offering a free trial period, Uber made automatic charges when users were unable to overcome these barriers, and even charged some people. before of the expected payment date.
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What the lawsuit asks for
Jackson is asking the court for refunds for affected individuals, penalties, costs, and an injunction against Uber for potential violations of the North Carolina Unfair and Deceptive Business Practices Act already the federal law Restore Online Shoppers' Confidence Act .
In addition to the state Attorney General, the FTC and the attorneys general of Alabama, Arizona, California, Connecticut, the District of Columbia, Illinois, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Virginia, West Virginia, and Wisconsin, as well as the Alameda County Prosecutor's Office, are also filing this lawsuit.
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