El “Charlotte's Web” operation of the Border Patrol in Charlotte It caused terror among undocumented immigrants, who were forced to stay indoors to avoid being detected by immigration agents.

The week-long operation began on Saturday, November 15, initially focusing on the corridor area of South Boulevard , according to reports of sightings of the federal vehicles that were stopping workers at Home Depot storesand close to supermarkets and shops. 

This caused many supermarkets, bakeries, shops and restaurants in different areas of the city to either close their doors completely, or establish security measures and adjust their operating hours to protect their employees and customers. 

Some supermarkets decided to remain open, but began offering free home delivery service to help their customers. 

Similarly, countless construction projects around Charlotte decided to halt their work because many of their workers are immigrants. 

South Boulevard Avenue west of Charlotte, where many businesses, including supermarkets, were forced to close their doors completely or adjust their operating hours due to the operation/Claudia Rivera (ELNC)
South Boulevard Avenue west of Charlotte, where many businesses, including supermarkets, were forced to close their doors completely or adjust their operating hours due to the operation/Claudia Rivera (ELNC)

No employees or customers  

The lack of both Latino immigrant workers and customers caused losses to businesses, which are still to be fully determined. 

“We didn’t close because there were a lot of people buying online or by phone, and we also had Americans doing us the favor of shopping for those who were afraid to go out,” the manager of a supermarket located on South Boulevard told us, requesting that his name and the name of the business not be mentioned. 

The manager said that from Saturday, November 15th to Sunday, November 23rd, sales were down 50%, which so far means a loss of at least $100,000. 

Enlace Latino NC  He was able to observe during a tour of neighborhoods near South Boulevard the Wednesday, November 18,  as the parking lots were completely filled with work trucks and private vehicles. 

“We can’t go out to work, or to shop, or even to take out the trash, because the Patrol trucks have been driving by here all day,” a resident of an apartment complex on Nations Ford Road told us. 

That day the vans from the agency also known as Customs and Border Protection (CBP) They were touring neighborhoods along Archdale Road, Old Pineville Road, and Nations Ford Road. A helicopter was also seen circling these predominantly Hispanic neighborhoods, further increasing the unease. 

A street in North Carolina looks deserted due to people's fear of border patrol operations carried out during November 2025
Many immigrants were forced to stay indoors to avoid being detected by immigration authorities/Claudia Rivera (ELNC)

Big losses for businesses in East Charlotte 

The economic impact on businesses in East Charlotte was revealed in a survey conducted by the organization Charlotte East, which held online emergency community meetings attended by more than 500 people, including elected officials, activists, organization leaders and community members. 

“We had 90 small businesses fill out our survey, 70% of them from East Charlotte. They responded with how many days they were closed or how long they were open,” said Greg Asciutto of Charlotte East  a Enlace Latino NC.  

The survey showed businesses that had losses between $1,500 to $10,000 daily Of the 90 businesses, 47% remained closed for 3 or more days, 30% never closed, and 17% closed for 2 days. 

One of the businesses that closed completely until Sunday, November 23, was the bakery Manolo's Bakery,  located in the 4405 of  Central Avenue which became an emblematic place during the week of the operation, serving as a meeting point for Americans who went to show their financial and groups of young people who held noisy protests for several nights. 

Manolo's Bakery remained completely closed from Saturday, November 15. Its owner, Manuel Betancur, posted a bilingual sign for his customers. The bakery reopened on Monday, November 24, with adjusted hours from 9:00 am to 5:00 pm. /Claudia Rivera (ELNC)
Manolo's Bakery remained completely closed from Saturday, November 15. Its owner, Manuel Betancur, posted a bilingual sign for his customers. The bakery reopened on Monday, November 24, with adjusted hours from 9:00 am to 5:00 pm. /Claudia Rivera (ELNC)

“I think my losses that week are between $70,000 to $80,000 And that's because it was the week before Thanksgiving"It's always been very good because people buy a lot of desserts and cakes," he told us. Manuel “Manolo” Betancur,  bakery owner. 

Betancur is known as the “bread hero” , for being a defender of the immigrant rights and his altruistic work helping those most in need, including homeless people, and his trips to Ukraine to help victims of war. 

“I’m taking a risk this week by opening part-time, because ICE is still around, and even though we have documents, they cause fear, but thanks to the support of Americans in the business, we feel safer. We’re living one day at a time,” said Betancur, who is originally from Colombia. 

Operating discreetly  

Enlace Latino NC  We arrived at a restaurant south of Charlotte, where we were able to observe how one of its owners lived alongside her employees during the first days of the operation. 

We visited her on Wednesday, November 18, after the organization Collective Community , reported a sighting of Border Patrol trucks in the parking lot of the shopping complex where the restaurant is located. 

The organization shares real-time sightings of Border Patrol trucks through its social media and WhatsApp channel, thanks to its network of verifiers. 

María Fernanda Molina  He had to keep his door closed Las Américas Restaurant observing the parking lot. Half an hour earlier, at 1:41 p.m., the organization Comunidad Colectiva had reported the presence of the federal trucks. 

Molina told us that he only opened the door when he recognized someone who was coming to eat. Meanwhile, inside, the lights remained low and the "open" sign was off. From the street, the place looked closed, although it continued to operate discreetly.

“We want to protect our employees and also our customers,” Molina told Enlace Latino NC "It's an impact that has strongly affected the entire community, especially all the business owners." 

Since the start of Border Patrol's "Charlotte Webb" operation on Saturday, November 15, Molina's restaurant, as well as others in the Queen City, have had to adjust their operating hours. 

“We closed on Saturday at 4 p.m. We were closed all day Sunday. We decided to reopen because some customers were asking us to, but with all the necessary safety measures in place,” he added.

Even so, most of his Latino customers prefer not to leave their homes. Fear of encountering agents on the road or in parking lots has emptied businesses and left the streets unusually quiet. The restaurant, Molina says, is receiving only a fraction of its usual clientele. 

“I’ve lived in this country for 25 years, and honestly, I’m heartbroken by everything that’s happening,” Molina said. “It’s not because we’re Latino; there shouldn’t be any difference. We’re all human beings, even if our skin color, language, religion, and political beliefs are different. But we’re all human.” 

Related:  Border Patrol in Raleigh: “We wouldn’t wish what we’re going through now on anyone.”

The fear that paralyzes workers 

The fear that keeps the streets empty has also transformed the lives of those who used to fill those businesses.

One of them, an immigrant who has lived in Charlotte for 13 years and asked to remain anonymous for security reasons, has not left his house since Saturday.

“It’s very frustrating, because they say they’re going after criminals, but that’s not the case. They’re going after us, the working class. Many of those they’ve arrested are fathers, sons, nephews, people with no criminal record,” he told Enlace Latino NC. 

The immigrant explained that other workers and small business owners he knows are going through the same situation, including a construction contractor.

“He says 'my expenses don't stop, my bills don't stop' and he's worried because his clients are pressuring him to keep doing the work, to finish it, but his people aren't going to work and neither is he,” he said.

For him and his family, the hardest part is not just the loss of income, but the constant anxiety.

“My son is very scared. He doesn’t understand why I’m still in this situation. That’s what worries us a lot as parents,” she said.

After the storm

A year ago, Hurricane Helene struck western North Carolina. The Latino community responded with something stronger than the storm: solidarity. 

🎧 In this episode, learn how Latino organizations transformed crisis into resilience.

▶️Press play to listen!

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Community journalist Enlace Latino NC. Of Colombian origin, Patricia covers a variety of topics related to the Latino community in North Carolina. Her journalistic work has been recognized...

Claudia M. Rivera Cotto is a bilingual journalist who covers political, government and immigration issues in North Carolina for Enlace Latino NC. Claudia is part of Report for America. Previously,...

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